Return Policy

Thank you for shopping at shop.astrologerdrsanjeev.in. We want you to be completely satisfied with your purchase. If you are not satisfied, you may return the item(s) within 3 days of the delivery date for a refund or exchange, subject to the conditions outlined below.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item(s) must be in their original, unused, and undamaged condition, with all original tags and packaging intact.
  • The return request must be initiated within 3 days of the delivery date.
  • The item(s) must be accompanied by the original receipt or proof of purchase.
  • The item(s) should not fall under the non-returnable categories.

2. Non-Returnable Items

The following items are not eligible for return:

  • Personalized or custom-made items.
  • Items that have been used, damaged, or altered in any way.
  • Items that are not in their original condition.

3. Return Process

To initiate a return, please follow these steps:

  • Contact Us: Email our customer service department at contact@astrologerdrsanjeev.com or call us at +919412004249 to request a return authorization (RA) number. Please provide your order number and the reason for your return.
  • Pack Your Return: Securely pack the item(s) in the original packaging, including all accessories and documentation. Include the original receipt or a copy of the proof of purchase. Clearly write the RA number on the outside of the package.
  • Ship Your Return: Ship the package to the following address:
    [Your Company Name]
    [Your Company Address]
    [Your City, State, Zip Code]
  • Shipping Costs: You will be responsible for the shipping costs associated with returning the item(s). We recommend using a trackable shipping method to ensure that your return is received.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within [Insert Number] business days to the original method of payment.
  • The original shipping costs are non-refundable, unless the return is due to our error (e.g., you received a defective or incorrect item).
  • For exchanges, the replacement item will be shipped to you within 3 business days after we receive the returned item. You will be responsible for any price difference and additional shipping costs.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately within 3 days of the delivery date. We will provide a prepaid return shipping label and either replace the item or issue a full refund, depending on product availability and your preference.

6. Cancellation Policy

You can cancel your order within 12 hours of placing it. If the order has already been shipped, our standard return policy will apply.